1. Age Restriction
You must be 18 years or older to purchase alcohol from this website. By placing an order, you confirm that you are of legal drinking age in your country of residence.
We reserve the right to request proof of age at any time, including at the point of delivery. If we cannot verify your age, we will refuse the sale and you will not be entitled to a refund of any delivery charges.
2. Orders
All orders are subject to acceptance and availability. We reserve the right to refuse any order at our discretion.
When you place an order, you will receive an order confirmation email. This does not mean your order has been accepted. We will send you a separate email confirming acceptance of your order.
3. Pricing
All prices are displayed in pounds (£) and include VAT where applicable. Prices are correct at the time of publication but may be subject to change without notice.
Delivery charges are shown separately and will be added to your order total.
4. Payment
Payment must be made at the time of ordering. We accept [PAYMENT METHODS].
Your card will be charged when you place your order. If your payment cannot be processed, your order will not be accepted.
5. Delivery
5.1 Age Verification on Delivery
All deliveries require age verification. The recipient must be 18 years or older and must provide valid photographic ID (passport, driving licence, or proof of age card) upon delivery.
If the recipient cannot provide proof of age, or is under 18, the delivery will be refused and returned to us. In this case, you will be refunded the cost of the goods but not the delivery charge.
5.2 Delivery Areas
We currently deliver to [DELIVERY AREAS]. Delivery times and charges vary by location.
5.3 Delivery Times
We aim to deliver within [TIME PERIOD]. Delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers.
5.4 Delivery Issues
If you are not available to receive your delivery, the courier will leave a card with instructions. You must arrange redelivery within the time period specified by the courier.
If the delivery cannot be completed and the goods are returned to us, you will be responsible for any additional delivery charges.
6. Returns & Refunds
6.1 Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, provided the goods are unopened and in their original condition.
6.2 Returns Process
To return goods, please contact us at info@cloudmaker-whisky.com within 14 days of receipt. You are responsible for the cost of returning the goods unless they are faulty or incorrect.
Once we receive the returned goods in satisfactory condition, we will refund the purchase price within 14 days.
6.3 Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns of opened bottles. Damaged or faulty goods will be replaced or refunded.
7. Limitation of Liability
We are not liable for any indirect, special, or consequential loss arising from your use of this website or purchase of our products.
Our total liability shall not exceed the value of the goods purchased.
8. Intellectual Property
All content on this website, including text, images, logos, and design, is the property of Cloudmaker Whisky and is protected by copyright and other intellectual property laws.
9. Governing Law
These terms and conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.
10. Contact
If you have any questions about these terms and conditions, please contact us:
Cloudmaker Limited
Company Number: 16202985
Registered Office: Hilden Park House, 79 Tonbridge Road, Hildenborough, Kent, England, TN11 9BH
Premises License Number: TBC
Email: info@cloudmaker-whisky.com
Phone: [PHONE NUMBER]
11. Changes to Terms
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page with an updated revision date.