1. Introduction
Cloudmaker Whisky ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Name and contact details (email address, phone number, postal address)
- Payment information (processed securely through our payment provider)
- Age verification information
- Order history and preferences
- Communication preferences
2.2 Information We Collect Automatically
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Device information
- Pages visited and time spent on pages
- Referring website addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Verify your age (legal requirement for alcohol sales)
- Communicate with you about your orders
- Send you marketing communications (with your consent)
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and ensure security
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: To fulfill our contract with you (processing orders)
- Legal obligation: To comply with legal requirements (age verification, tax, licensing)
- Consent: For marketing communications (you can withdraw at any time)
- Legitimate interests: To improve our services and prevent fraud
5. Sharing Your Information
We may share your information with:
- Service providers: Payment processors, delivery companies, IT service providers
- Legal authorities: When required by law or to protect our rights
- Business transfers: In the event of a merger, acquisition, or sale of assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations (e.g., tax records, licensing requirements)
- Resolve disputes and enforce our agreements
Order and transaction records are typically retained for [X] years to comply with legal requirements.
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of access: Request a copy of your personal data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data (subject to legal obligations)
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a structured format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: Withdraw consent for marketing at any time
To exercise these rights, please contact us at info@cloudmaker-whisky.com.
9. Cookies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences when you first visit our site.
9.1 Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly. They enable core functionality such as age verification, security, and remembering your preferences. These cookies cannot be disabled.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website and user experience. You can choose to accept or reject these cookies.
9.2 Cookie Management
You can control cookies through:
- Your browser settings (most browsers allow you to refuse or delete cookies)
- Our cookie consent banner (when you first visit the site)
Please note that disabling essential cookies may affect website functionality and you may need to verify your age on each visit.
9.3 Third-Party Cookies
We may use third-party services that set their own cookies. These services help us analyze website usage and improve our services. We do not control these third-party cookies.
10. Age Verification
We are legally required to verify your age before allowing access to purchase alcohol. We store age verification status in your browser's local storage to remember your verification.
This information is stored locally on your device and is not transmitted to our servers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.
12. International Transfers
Your information may be transferred to and processed in countries outside the UK/EEA. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
13. Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this policy periodically.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Cloudmaker Limited
Company Number: 16202985
Registered Office: Hilden Park House, 79 Tonbridge Road, Hildenborough, Kent, England, TN11 9BH
Premises License Number: TBC
Email: info@cloudmaker-whisky.com
Phone: [PHONE NUMBER]
16. Data Protection Officer
For data protection inquiries, please contact:
[DATA PROTECTION OFFICER NAME]
Email: [DPO EMAIL]
17. Complaints
If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk